Total customer focus

Alliance recruits only the very best customer service and account management personnel. They are our client's representatives and are often the first and sometimes the only point of interaction between clients and their customers.

Circulation fulfilment

Alliance is totally focused on the customer - providing fast, efficient, and professional customer service. We strive always to deliver that extra percentage of care and attention to our clients’ customers, whether it is fast tracking new order processing or responding professionally and courteously to enquiries or queries.

Alliance recruits only the very best customer service and account management personnel. They are our client's representatives - and are often the first and sometimes the only point of interaction between clients and their customers.

We are meticulous in our selection procedures, ensuring that all our staff have professional training and customer management experience. By maintaining the highest professional standards Alliance can actively support the growth of our client's revenues and profits.

Alliance provides a full bureau service for both paid subscriptions and controlled circulation magazines, including

Account management
Customer Service
Database management
Web Integration/Online
Finance
Production
ABC, BPA audits
Postal/dispatch
Quick Counts (our own web based online fast counting software)

Subscription fulfilment

Our standard subscription facilities include

Multiple currency transactions (£, $ and Euro).
Electronic direct debit processing and online credit card authorisation.
24 hour print, voice and email communication handling.
Customer contact reports/analysis and quality control procedures
Client access (remote) to all data including status, campaign response and financial analysis.
Online credit card validation and address verification.
Renewal and new acquisition marketing.
Issue production including: mail sort, insert coding, issue splits, file merges, comprehensive statistical analysis and mailing breakdowns.
Data entry direct to online system.

Controlled circulation fulfilment

Our standard controlled/free circulation facilities include:

Registration, re-verification and additional demographic data capture (online and offline).
Maintenance of registration and reverification websites.
Record amends, deletions, gone aways, additions, updates.
Database loads routine file deduplication.
Online access to your database.
Regular database analysis and segmentation.
Validation of registrations against profile requirements.
Scanning of registration documents for circulation audit retrieval.
Daily and off-site backups of current and historical data.
Generating off profile communications.
Processing and analysing reader enquiry responses.

Nurture: Verb [trans.] Care for and encourage growth or development.

For further information: Telephone: +44 (0)20 8955 7000 or email: charles.arthur@alliance-media.co.uk